Shipping policy
Shipping Policy
Thank you for shopping with Folera Labs.
Order processing
Orders are normally prepared and fulfilled within 1–5 business days. Processing times may be longer during busy periods, public holidays or unexpected stock delays. Business days exclude weekends and public holidays.
Once an order has entered fulfilment, we may be unable to change or cancel it.
Estimated delivery times
After processing, estimated transit times are:
- United States standard delivery: 2–4 business days
- United States express delivery, when available: 1–3 business days
- Supported international destinations: approximately 3–5 business days
Including processing, most US standard orders arrive approximately 3–9 business days after ordering. Supported international orders normally arrive approximately 4–10 business days after ordering. These estimates are not guarantees. Customs clearance, carrier disruption, severe weather and public holidays may cause delays.
Shipping availability
Orders are dispatched from a fulfilment centre in the United States. We deliver only to destinations currently supported and displayed at checkout. If your country is unavailable at checkout, we cannot currently ship there.
Shipping charges
Free standard shipping is provided where shown at checkout. Any optional express-delivery charge will be displayed before payment.
Tracking
When your order has been dispatched, you will receive a shipping-confirmation email containing tracking information. Tracking may take a short time to update after the carrier receives the parcel.
Customs, duties and import taxes
International orders are shipped from the United States on a Delivery Duties Unpaid basis. The recipient may be responsible for customs duties, import VAT, taxes, brokerage charges or other fees imposed by the destination country. These charges are not included in the order price and must be paid by the customer. Customs processing may delay delivery.
Incorrect or incomplete addresses
Customers are responsible for providing a complete and accurate delivery address and, where required, a valid telephone number. Contact us immediately if you notice an error. We cannot guarantee an amendment after fulfilment has begun. Additional charges may apply if a parcel must be reshipped because the supplied address was incorrect or incomplete.
Lost, delayed or damaged parcels
If tracking has not updated for an extended period, or your parcel has not arrived within 30 days after its estimated delivery date, contact us promptly. For damaged, defective or incorrect products, contact us within 30 days of delivery and include your order number, a description of the issue and clear photographs where applicable.
Contact us
For shipping assistance, email foleralabs@gmail.com and include your order number.
Save that policy. Also change the delivery message on your product page from a definite “5–7 business days” to “Estimated delivery: 3–9 business days within the US” if you are launching primarily to American customers.